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Lavazza at your service

There's no question too small or request too big

We can help you with your coffee choices, product inquiries and online purchases.

We can help you with your coffee choices, product inquiries and online purchases.

Frequently Asked Questions

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Coffee Machines

How can I descale?

Since the descaling steps are different depending on the machine model, we invite you to see the user manuals on following Machine Page:







Jolie & Milk 

Jolie Plus

What should I do when I turn the machine on for the first time?

  • Remove and rinse the water tank.
  • Fill the water tank up to the MAX level, using only fresh, still drinking water.
  • Refit the tank.
  • Plug the power cord into a power outlet socket.
  • Press the on/brew switch to turn on the machine.
  • Wait until the machine has completed the heating cycle. The machine is ready when the on/brew switch lights up with a steady light.
  • Before brewing coffee, run at least one water tank of water through the appliance, without any capsules in the machine.
  • Now you're ready to taste your blends using the capsules. Enjoy your coffee!

What is descaling, why and how often do I need to do it?

Limescale formation is a normal occurrence when using your coffee machine and will result in reduced water flow or cold coffee. For this reason, you will need to descale the machine every three months or so, and in any case everytime the descaling light on the appliance is switched on (for machine models equipped with descaling alert). If you live in an area where hard water is prevalent, then the descaling maybe required to be completed more frequently.  Lavazza assumes no responsibility for damage to the machine resulting from failure to descale.

To complete the descaling process, use a non-toxic and/or non-harmful type of descaling product for coffee machines, commonly available on the market.

Do not drink the descaling solution and liquids that have run through the machine until the cycle is complete.

Never use vinegar as a descaling agent.

Can I have a warranty for my Lavazza coffee machine?

All of Lavazza's A Modo Mio coffee machines come with a 2 year warranty. From the moment of purchase your Lavazza A Modo Mio coffee machine's warranty will immediately begin. The warranty can not be postphoned to activate at a later date.

What instructions do I need to follow when I use the appliance?

  • Use only Lavazza A Modo Mio or compatible capsules.
  • Always place the machine on a flat, even surface.
  • Only use cold, still, drinking water to fill the water tank; never use milk or other liquids.
  • The appliance and accessories may become hot during operation. Only use the designated lever and allow the appliance to cool down before cleaning or storing.
  • The appliance and accessories may become hot during operation. Only use the designated lever and allow the appliance to cool down before cleaning or storing.
  • Do not keep the machine at a temperature below 5 ° C as frost could damage it. Do not use the coffee machine outdoors.
  • Do not make technical modifications to the appliance.
  • Do not touch the hot parts immediately after use of the appliance. When brewing coffee or milk, pay attention to any splashes of hot liquid. 
  • Before cleaning the machine, it is essential to unplug the power cord from the power outlet socket and wait for the machine to cool down. Do not dip the machine in water. Only wash in water the parts as stated in the manual

What are the most common mistakes? What should I not do?

  • Do not let the power cable come into contact with the hot parts of the appliance
  • Never leave the appliance unattended when it is connected to the mains
  • Do not immerse the appliance in water or other liquids
  • Do not exceed the maximum filling volume indicated on the appliance
  • Do not use the appliance if the water tank has not been filled
  • Do not use the same capsule more than once
  • Only use official Lavazza A Modo Mio capsules in the appliance
  • Do not use the appliance outdoors
  • Only insert Lavazza A Modo Mio capsules or capsules compatible with Lavazza A Modo Mio System into the capsule compartment. Do not place your fingers or any other objects in the capsule compartment
  • In the event of breakdowns immediately disconnect the plug from the socket. Do not operate a faulty machine
  • Only Lavazza authorized service centers can carry out interventions and repairs
  • In the event of repairs not carried out by authorized Lavazza centers, no liability is accepted for any damage


I have a commercial request, how should I get in touch with you?

Please submit your request here.

What is Lavazza Training Center & how does it work?

Get more details at this link! At present, the training activities promoted by our Training Centre are reserved to professionals who use Lavazza products intended for restaurants and bars. If you already are a Lavazza customer, kindly let us have your personal data (company name, your name and surname, city and province of residence, telephone number, VAT number) through the B2B contact form link, so that a Lavazza representative can contact you and provide you with detailed information. However, we plan to extend access to our courses to our consumers: keep following us to stay up-to-date on our activities!

What does Lavazza for sustainability?

The sustainability strategy of the Lavazza Group is outlined in our Sustainability Manifesto “A Goal in Every Cup”, a policy statement inspired by the strong sense of corporate responsibility that the company has always felt toward the communities where it operates. Also check our Sustainability Balance is the main tool that we use to communicate the annual results of our efforts in the field of sustainability.

How to become a Lavazza supplier?

Find out how to become one of our suppliers at this link.

What is Lavazza Foundation?

The Giuseppe and Pericle Lavazza Foundation NPO, established in 2004, promotes and carries out economic, social and environmental sustainability projects in favour of coffee producing communities the world over. The primary aim of the Lavazza Foundation is to help coffee producers improve the yield and quality of their products, through training on good farming practices and by fostering the development of their entrepreneurial skills. For further information we invite you to consult the relevant section of the Lavazza website.

How to work with us at Lavazza?

Join Lavazza and grow with us. Check the currently open positions at this link.

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